Web based help desk software.


Backup Module

(registered users only)

The Backup Module is an add-on software. The module is not required in order to setup and use the free Trouble Ticket Express help desk software. It is an enhancement module that allows saving complete Trouble Ticket Express data into a single file for archiving or transfers to a new location.

The backup file includes the following information:
  • System configuration variables (excluding server related variables like file system paths, database settings, admin password)
  • Tickets
  • Log file (the file is required for reporting)
  • User database
  • Answer library
  • Inventory database
  • File attachments (optional)
The data from backup file may be restored on local or remote server. Please note that
  • Restoring data from backup file will delete (overwrite) all existing data, that is restoring from backup is not merge or sync operation.
  • While you may mix editions (for example do backup on Standard Edition with restore on MySQL Edition), you may not mix versions (e.g. backup on 3.0 with restore on 2.24).

Please do not order any add-on modules prior to installation of the Trouble Ticket Express software on your server. The add-on modules do not require re-installing the software; the script will sense and begin using new modules automatically. In other words, make sure you were able to install the free base module before ordering add-on packages.

Make sure you have Trouble Ticket Express rel.3.0 or newer on your server.

The add-on package order and service terms:

1. Purchase of this module includes E-mail support, but does not include customization, uploading, or script preconfiguration.

2. You are licensed to install one copy of this module on your site. You're free to modify the code; however, you may not redistribute this module or use it as part of a remote hosting service.

3. Order fulfillment (download procedure). Access to software download areas requires establishing of customer account with Eastwright Corp. Before submission of credit card data you will be prompted to log onto your account (or create new one). After your transaction cleared you will be granted access to Backup Module download area. This operation is fully automated and you will be able to download your software within seconds after successful credit card transaction.

Please contact Eastwright Sales Department for more information regarding the above terms.

By clicking the button below, you're agreeing to these terms.


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