Web based help desk software.

Answer Library Module

(registered users only)

The Answer Library Module (TTXAnswerLib) is an add-on software. The module is not required in order to setup and use the free Trouble Ticket Express help desk software. The TTXAnswerLib is an enhancement module, that allows organizing answers to common questions. Your staff can quickly access canned answers for instant solutions that save problem-resolution time. New staff members will benefit from the canned answer library for training, enabling them to hit the ground running and be productive right from their first day.

Please do not order any add-on modules prior to installation of the Trouble Ticket Express software on your server. The add-on modules do not require re-installing the software; the script will sense and begin using new modules automatically. In other words, make sure you were able to install the free base module before ordering add-on packages.

Make sure you have Trouble Ticket Express rel.2.17 or newer on your server.

The add-on package order and service terms:

1. Purchase of this module includes E-mail support, but does not include customization, uploading, or script preconfiguration.

2. You are licensed to install one copy of this module on your site. You're free to modify the code; however, you may not redistribute this module or use it as part of a remote hosting service.

3. Order fulfillment (download procedure). Access to software download areas requires establishing of customer account with Eastwright Corp. Before submission of credit card data you will be prompted to log onto your account (or create new one). After your transaction cleared you will be granted access to Answer Library module download area. This operation is fully automated and you will be able to download your software within seconds after successful credit card transaction.

4. We accept Visa, MasterCard, PayPal (inluding Amex and Discovery cards). Please contact Eastwright Sales Department for more information regarding the above terms.

By clicking the button below, you're agreeing to these terms.

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