Web based help desk software.

Customer Service Form Templates.

Trouble Ticket Express supports multiple customer service forms. You may define unlimited number of contact forms to collect inquiry specific information. For example, a billing department contact form may include customer account number, while technical support form may request such information as operation system version or equipment part number.

By default the customer service form is invoked via the following URL:

ttx.cgi?cmd=newticket

Being executed in such a way the script will use the default template newticket.html. In order to specify alternate template, use the following syntax

ttx.cgi?cmd=newticket&form=formname

This will instruct the software to use template named formname.html. Please note, that you need to create the alternate template, before executing the script.

Note, you need Trouble Ticket Express release 2.05 or newer to use this feature.


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