Open source trouble ticket software.

Free Trouble Ticket Software

open source web based help desk

Trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting, and resolution of some type of problem. Trouble ticketing systems originated in manufacturing as a paper-based reporting system; now most are Web-based and associated with customer relationship management (CRM) environments, such as call centers or e-business Web sites, or with high-level technology environments such as network operations centers (NOCs). The Internet Engineering Task Force's Network Working Group specified requirements for a trouble ticketing system in RFC 1297 (NOC Internal Integrated Trouble Ticket System Functional Specification Wishlist). In the RFC document, the author compares the trouble ticket to a patient's hospital chart, because both define a problem and help to coordinate the work of several different people who will work on the problem at different times.
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The Trouble Ticket Express is a fully automated web based help desk. Written in Perl it can be easily installed on your website. Both Unix and Windows based servers are supported. Activate feature rich technical support email forms and attain complete control over your customer service operations:
  • eliminate overlooked trouble tickets buried in overloaded mailbox

  • forget about service requests being assigned to several employees at once

  • make the problem resolution process transparent to your customers
View the fact sheet.

The "thank you for your interest" message is not enough nowadays. Your customers need to be assured that you have the procedure and their inquires do not go into a black hole. The help desk software will automatically generate easy to follow instructions regarding submission of follow-up messages and monitoring ticket progress as well as email notifications broadcasted to all customer service operators the very moment your customer clicks the submit button.

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Trouble tickets

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