Trouble Ticket Software Upgrade Instructionsto initial setup instructions
The upgrade procedure is
One. Drop in all updated program files (including optional modules if any)
Two. Reset templates (System Setup form). Yes, this will invalidate all customizations, you will need to re-apply.
Important: For security reasons some data files created by TTX use *.cgi extension. This ensures an intruder may not view contents of data files using web browser - the cgi extension on data files forces Internal Server Error. Some data files are
n.cgi (where n is an integer)
Neither TTX package nor optional module archives contain data files, thus uploading any unpacked package obtained from our web site will not overwrite any data files. However you may have a local copy of TTX folders. The local backup copy may contain some data files. Unpacking an update archive into such folder followed by copying all files to your web server may result in overwriting data files. Take care.
You have entered URL of setup.cgi into browser address string and...
3.1. Saw Page Not Found 404 Error
That means you either made a mistake typing the url or the scripts directory must be accessed via another URL - please refer to your web server documentation to find out how URLs map to file system directories on your server.
3.2. Browser began download source code of the setup.cgi script
That means your server does not recognize setup.cgi as executable script. Please refer to your web server documentation to find out how to configure web server to recognize *.cgi file extension as executable script.
3.3. Saw Internal Server Error page
There could be multiple reasons for this error including but not limited by using binary mode to upload file, wrong path to Perl (the very first line of any script), failure to make executable either script file or script directory. Please refer to contents of your server error log file for error description. Please note, that one error usually generates 2 or more lines in error log file and the last one, which reads "Premature end of script headers" does not contain useful info. Before contacting us please obtain at least 10 last lines from your server error log.